Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g., billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.
Notification of Changes
We request information from you on our order form. To buy from us, you must provide contact information (such as your name and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site, identify repeat visitors to our site, and facilitate the features of the site. For instance, a cookie is necessary when customers use our shopping cart; it allows our website to remember what is in your cart and to allow you to place an order for it. Cookies can also enable us to track and target the interests of our users and repeat visitors to our site to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
“Do Not Track” Requests
Some web browser programs allow you to select an option that sends a “do not track” request to the sites you visit. This technology is still evolving and at this time we do not have any technology in place to respond to such requests.
We use outside companies to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
For orders which contain cigars, we utilize Veratad's "AgeMatch" age verification service to quickly and easily verify your age. This service uses multiple trusted data sources containing billions of public records to return an age validation based on the information you provide. This service is specifically designed to validate and protect your identity while maintaining the highest level of consumer privacy when processing online transactions. Veratad's secure 256 bit encryption ensures the information you provide is safe, and Veratad DOES NOT store your personal information or provide any data to other third parties.
Surveys & Contests
From time-to-time, we may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.